Everyday Excellence

by Gary Ryan Blair

A number of years ago, Philip Crosby wrote a wonderful book titled Quality is Free, in which he argued that it’s cheaper to build things right the first time than it is to fix them later.

It seems so obvious, doesn’t it?

So why doesn’t everyone do this?

I’ll get to that in just a moment.

The fact is, it’s always cheaper and smarter to do everything right the first time and here are a few reasons why:

TIME: Failure is more expensive in terms of time when you have to do the job over again.

MONEY: Money spent to fail, must be spent again to succeed.

REPUTATION: Your credibility decreases with each failure, making it more difficult to gain support or forgiveness.

PRECEDENT: Success sets a positive example and precedent for future accomplishment.

PRIDE: Taking pride in one’s work is impossible when you have to explain poor performance.

Now, let’s get back to the key question: Why don’t more people and organizations get the message that not only is quality cheaper to make, it is also way cheaper to sell?

It’s embarrassingly simple — it costs more right now, it takes planning right now, it requires commitment right now, and it requires change right now.

Doing things right the first time will ALWAYS be challenging…and it will always require a sustained commitment to quality and excellence.

Quality first, quality always and a commitment to things right the first time is the mark of greatness and the best part is that it’s FREE!

Everything Counts!

Gary Ryan Blair

A genuine commitment to everyday excellence and doing things right the first time means never having to say I'm sorry.


Posted on April 25th, 2017 by Gary Ryan Blair

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